we want you to feel confident in your purchase. because many of our products are refillable or made to be used once opened, we don’t offer returns or refunds for change of mind, sale items, gift cards, or limited edition products. we’ve provided detailed descriptions across the site to help you choose thoughtfully before purchasing.
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if your order arrives damaged or incorrect, please contact us at support@reativ.au within 48 hours of delivery, including your order number and a photo of the issue. we’ll review your request and guide you through the next steps.
if approved, we’ll arrange a replacement or refund accordingly.
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we don’t offer refunds for change of mind, sale items, gift cards, or limited edition products.
refunds or replacements may be issued if an item arrives damaged or incorrect, following review by our team.
please note, we’re unable to price-match or refund the difference for purchases made prior to a sale.
if you’re unsure about a product before ordering, feel free to reach out — we’re always happy to help.
