contact
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please email any questions about our product, brand, or your order to hello@reativ.au. you can also use the contact form at the bottom of this page.
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we respond to all emails as soon as possible. we aim to respond to all emails within two business days, however as we are a small business there may be slight delays during busy periods.
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reativ is proudly an australian owned small business based in melbourne, australia.
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for all media enquiries visit our press room or directly email comms@reativ.au.
product
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the candle refill contains:
- 1 x 300g candle wax
- 1 x 30ml fragrance oil
- 1 x wick (with sticker)
- 1 x wick holder
the candle refill duo contains:
- 2 x 300g candle wax
- 2 x 30ml fragrance oil
- 2 x wick (with sticker)
- 2 x wick holder
the candle refill trio contains:
- 3 x 300g candle wax
- 3 x 30ml fragrance oil
- 3 x wick (with sticker)
- 3 x wick holder -
the refillable candle kit contains:
- 1 x reusable ceramic vessel
- 1 x 300g candle wax
- 1 x 30ml fragrance oil
- 1 x wick (with sticker)
- 1 x wick holder
note: each reusable ceramic vessel is uniquely speckled and no two are the same. -
understanding that people are increasingly aware of the environmental impact of their purchases, we have worked closely with a number of sustainable packaging partners to bring our products to life and reduce impact on the environment where possible.
candle wax pouch:
- our candle wax pouch is compostable: certified for industrial compost
- made from plants using a blend of materials derived from eucalyptus and cassava root
- does not break down into micro-plastic particles
- printed with non-toxic water and bio-based inks that do not require petroleum-based solvents
- packaging partner is a certified b corporation and every order is engineered to remove more carbon than is produced from manufacturing and transportation
fragrance oil bottle:
- our fragrance oil bottle is made from glass and is recyclable + reusable
mailer box:
- our branded mailer box is made from cardboard and is recyclable + reusable
- made from approximately 70% recycled materials
- packaging partner is both a climate active and one tree planted member
protective hex wrap:
- our protective hex wrap is made from kraft paper and is recyclable + reusable
shipping mailer bag:
- our shipping mailer bag is compostable, certified for home compost
- features a double adhesive strip so you can reuse
- packaging partner is a certified b corporation and certified carbon neutral
candle sample tin:
- our candle sample tin is refillable + reusable -
reativ candle wax is:
- a coconut + soy wax blend
- sustainably sourced
- paraffin free
- cruelty-free and vegan -
reativ fragrance oils are all:
- australian made
- paraben and phthalate free
- cruelty-free and vegan -
the wick and wick holder are both located inside the candle wax pouch and must be removed before heating.
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allow at least 2 hours for your candle to set. if you have the time, we recommend allowing 24 hours for optimal results.
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up to 60 hours burn time.
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tips to ensure a clean burn and get the longest burn time out of your candle:
1. to prevent tunnelling, completely melt wax to the edge of vessel before extinguishing.
2. trim wick to 5mm with a wick trimmer or scissors before each burn.
3. never leave a candle unattended or burn for more than 4 hours at a time.
4. while not in use, keep a candle lid on to preserve the wax from dust and loss of fragrance between burns. -
we know buying fragrance online can be tough and we want to make it easier for you.
you can now experience our fragrances before committing to a refillable candle-making kit with the fragrance discovery set and individual fragrance sample. -
absolutely! our candle refill kits are designed to help you reuse and refill your empty favourites.
our wicks are suitable for vessels approximately 9cm in diameter. if you're looking to refill a larger vessel we recommend purchasing additional wicks, candle wax, and fragrance oil as necessary.
the candle refill kit contains:
- 1 x 300g candle wax
- 1 x 30ml fragrance oil
- 1 x wick (with sticker)
- 1 x wick holder
the candle refill duo contains:
- 2 x 300g candle wax
- 2 x 30ml fragrance oil
- 2 x wick (with sticker)
- 2 x wick holder
the candle refill trio contains:
- 3 x 300g candle wax
- 3 x 30ml fragrance oil
- 3 x wick (with sticker)
- 3 x wick holder -
understanding not everyone has access to a microwave, you may also use our stove heating instructions below:
1. remove wick and holder from pouch, peel off sticker from the wick base and firmly centre to the bottom of your vessel.
2. fill a saucepan or pot with water (enough to cover 1/3 of upright candle wax pouch) and bring to boil. note: you'll need a saucepan at least 20cm in diameter.
3. reduce heat to simmer and place open pouch upright in water. stir wax every 2 minutes until completely melted and play our 'songs to melt to' playlist above while you wait. note: ensure adequate ventilation and never leave stove unattended.
4. carefully remove pouch from water and leave to cool for 2 minutes on a tea towel. pour the fragrance oil into the melted candle wax. mix well with spoon. warning: melted candle wax will be hot; take caution and handle carefully.
5. carefully pour mix into your vessel and ensure the wick is centred using the wick holder. allow at least 2 hours for your candle to set on a cooling rack. note: cooling rack will help prevent sinkholes forming.
6. once set, trim wick to 5mm with a wick trimmer or scissors and enjoy your new candle.
shipping, returns + payment
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shipping within australia is free on orders $119 and over. otherwise a flat rate of $9.90 for standard shipping applies. shipping will be calculated automatically at checkout and tracking numbers will be provided.
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orders are typically dispatched within 72 hours. expect your delivery between 2 - 6 business days after order has been dispatched.
note: shipping times may vary slightly during busy periods such as launches, holidays and re-stocks. while our priority is to get your order dispatched as soon as possible, please allow a delay of 2 - 3 days during these periods. -
reativ is shipping australia-wide. at this stage we do not offer international shipping.
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we do not offer returns or exchanges based on change of mind, on sale items, gift cards, or limited edition products. for that reason we have provided detailed descriptions of all of our products and careful consideration should be given to those descriptions prior to making a purchase.
please email support@reativ.au within 48 hours of receiving your order so we can evaluate the issue. we request you include your order confirmation number, details, and a photo of the damage within your email. we will verify whether you are entitled to a replacement or refund and provide instructions accordingly. -
please email support@reativ.au within 48 hours of receiving your order so we can evaluate the issue. we request you include your order confirmation number, details, and a photo of the damage within your email. we will verify whether you are entitled to a replacement or refund and provide instructions accordingly.
we do not offer refunds based on change of mind. for that reason we have provided detailed descriptions of all of our products and careful consideration should be given to those descriptions prior to making a purchase.
we do not accept refunds on sale items, gift cards, or limited edition products. if you purchased directly before a sale, we unfortunately cannot price match or refund the difference of the item.