we do not offer returns or exchanges based on change of mind, on sale items, gift cards, or limited edition products. For that reason we have provided detailed descriptions of all of our products and careful consideration should be given to those descriptions prior to making a purchase.
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please email support@reativ.au within 48 hours of receiving your order so we can evaluate the issue. include your order confirmation number, details, and a photo of the damaged product within your email. we will verify whether you are entitled to a replacement or refund and provide instructions accordingly.
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we do not offer refunds based on change of mind, on sale items, gift cards, or limited edition products. for that reason we have provided detailed descriptions of all of our products and careful consideration should be given to those descriptions prior to making a purchase.
if you purchased directly before a sale, we unfortunately cannot price match or refund the difference of the item.
